Service Offerings & Capacity

Apart from the sales of service parts, the company offers to the market the after-sales service in various forms:

Currently, the group of companies is handling on a monthly basis:

Technology Base

In order to cope with the support of the wide-range and rapid changing IT infrastructure, technical staffs in the company hold various professional certifications which include:

In addition, technical staffs from various service teams are trained and certified by different IT manufacturers for servicing their products on their behalf. These manufacturers include HP, Apple, Lexmark, OKI, Kyocera, 3M, Barco and Wincor Nixdorf etc.

Operation Workflow

Our services offered to customers are mostly tailored to fit the specific requirements, and hence the operation workflow differs from one project to another. A sample workflow on DOA (Defective-on-Arrival) and RMA (Return-Material-Authorization) processes for a Display Product manufacturer is illustrated in Appendix A for reference purpose.

Moreover, customized ERP software is developed & utilized for tracking and managing every service transaction, so as to ensure our customers' SLA requirement can be met.