Apple Product Service Charge

The following screen repair prices apply if:

  • You need to replace your screen due to accidental damage or mishandling. Accidental damage isn’t covered by the Apple warranty. 
  • Your iPhone screen gets broken while it’s still under warranty and you don’t have AppleCare+ coverage.
  • Your screen stops working and your iPhone isn’t covered by the Apple warranty, consumer law, or AppleCare+.

If your iPhone has additional damage that’s not limited to the screen, see the “Other damage” fees.

iPhone modelScreen repair onlyOther damage 
iPhone XS MaxHK$ 2,588HK$ 4,688
iPhone XSHK$ 2,188HK$ 4,328
iPhone XRHK$ 1,568HK$ 3,128
iPhone XHK$ 2,188HK$ 4,328
iPhone 8 PlusHK$ 1,328HK$ 3,128
iPhone 8HK$ 1,168HK$ 2,748
iPhone 7 PlusHK$ 1,328HK$ 2,748
iPhone 7HK$ 1,168HK$ 2,488
iPhone 6s PlusHK$ 1,328HK$ 2,588
iPhone 6sHK$ 1,168HK$ 2,348
iPhone 6 PlusHK$ 1,168HK$ 2,588
iPhone 6HK$ 1,028HK$ 2,348
iPhone SE, iPhone 5s,
iPhone 5c
HK$ 1,028HK$ 2,088

AppleCare+ includes two incidents of accidental damage coverage. You can use an incident for screen repair or for other damage to your iPhone. Each incident has a service fee, as shown. The following prices are for Apple screen repairs with AppleCare+ accidental damage coverage.

iPhone modelScreen only (AppleCare+)Other damage (AppleCare+)
All iPhones with AppleCare+HK$ 228HK$ 788

Your iPhone battery service might be covered by your warranty or an AppleCare plan. Otherwise, you’ll pay an out-of-warranty fee for battery service, as shown below.

If your iPhone has any damage that impairs the replacement of the battery, such as a cracked screen, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

Battery serviceIn-warranty or with AppleCare+Out of warranty
iPhone X, iPhone XS, iPhone XS Max,
iPhone XR
HK$ 0HK$ 549
iPhone SE,
iPhone 6, iPhone 6 Plus,
iPhone 6s, iPhone 6s Plus,
iPhone 7, iPhone 7 Plus,
iPhone 8, iPhone 8 Plus,
and all other eligible models
HK$ 0HK$ 389

Mac Carry-In Repair Charge

(Applicable to Out of Warranty or Customer Induced Damage repair services):


Charge (Per Unit)

iMac, MacBook, Mac Pro, Mac mini

Inspection Fee (HK$350) + Labor Charge (HK$250) + Parts Charge

If customer rejects repair after inspection and quotation process, the inspection fee will NOT be refundable.

AirPods Service Pricing

ModelBattery serviceOut-of-warranty feeLost
AirPodsHK$ 480 eachHK$ 610 eachHK$ 610 each
Charging CaseHK$ 520HK$ 520HK$ 520
Wireless Charging CaseHK$ 610HK$ 610HK$ 700
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