Apple Product Service Charge

The following screen repair prices apply if:

  • You need to replace your screen due to accidental damage or mishandling. Accidental damage isn’t covered by the Apple warranty. 
  • Your iPhone screen gets broken while it’s still under warranty and you don’t have AppleCare+ coverage.
  • Your screen stops working and your iPhone isn’t covered by the Apple warranty, consumer law, or AppleCare+.

If your iPhone has additional damage that’s not limited to the screen, see the “Other damage” fees.

iPhone model Screen repair only Other damage 
iPhone XS Max, iPhone 11 Pro Max
HK$ 2,579 HK$ 4,699
iPhone XS, iPhone 11 Pro
HK$ 2,189 HK$ 4,329
iPhone XR, iPhone 11 HK$ 1,569 HK$ 3,129
iPhone X HK$ 2,189 HK$ 4,329
iPhone 8 Plus HK$ 1,329 HK$ 3,129
iPhone 8 HK$ 1,169 HK$ 2,739
iPhone 7 Plus HK$ 1,329 HK$ 2,739
iPhone 7 HK$ 1,169 HK$ 2,499
iPhone 6s Plus HK$ 1,329 HK$ 2,579
iPhone 6s HK$ 1,169 HK$ 2,339
iPhone 6 Plus HK$ 1,169 HK$ 2,579
iPhone 6 HK$ 1,029 HK$ 2,339
iPhone SE, iPhone 5s,
iPhone 5c
HK$ 1,029 HK$ 2,089
AppleCare+ includes two incidents of accidental damage coverage. You can use an incident for screen repair or for other damage to your iPhone, iPad and Mac. Each incident has a service fee, as shown. The following prices are for Apple screen repairs with AppleCare+ accidental damage coverage.
iPhone model Screen only (AppleCare+) Other damage (AppleCare+)
All iPhone with AppleCare+ HK$ 228 HK$ 788
All iPad with AppleCare+ HK$ 348 HK$ 348
All Mac with AppleCare+ HK$ 799 HK$ 2,299

Your iPhone battery service might be covered by your warranty or an AppleCare plan. Otherwise, you’ll pay an out-of-warranty fee for battery service, as shown below.

If your iPhone has any damage that impairs the replacement of the battery, such as a cracked screen, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

Battery service In-warranty or with AppleCare+ Out of warranty
iPhone X, iPhone XS, iPhone XS Max,
iPhone XR, iPhone 11 Pro Max,
iPhone 11 Pro, iPhone 11
HK$ 0 HK$ 549
iPhone SE,
iPhone 6, iPhone 6 Plus,
iPhone 6s, iPhone 6s Plus,
iPhone 7, iPhone 7 Plus,
iPhone 8, iPhone 8 Plus,
and all other eligible models
HK$ 0 HK$ 389

Mac Carry-In Repair Charge

(Applicable to Out of Warranty or Customer Induced Damage repair services):

Product

Charge (Per Unit)

iMac, MacBook, Mac Pro, Mac mini

Inspection Fee (HK$350) + Labor Charge (HK$250) + Parts Charge

If customer rejects repair after inspection and quotation process, the inspection fee will NOT be refundable.

AirPods Service Pricing

Model Battery service Out-of-warranty fee Lost
AirPods Pro
n.a. HK$ 800 each HK$ 800 each
AirPods HK$ 480 each HK$ 610 each HK$ 610 each
Charging Case HK$ 520 HK$ 520 HK$ 520
AirPods Pro Wireless Charger n.a. HK$ 800 HK$ 800
AirPods Wireless Charger HK$ 610 HK$ 610 HK$ 700
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