Apple Product Service Charge
The following screen repair prices apply if:
- You need to replace your screen due to accidental damage or mishandling. Accidental damage isn’t covered by the Apple warranty.
- Your iPhone screen gets broken while it’s still under warranty and you don’t have AppleCare+ coverage.
- Your screen stops working and your iPhone isn’t covered by the Apple warranty, consumer law, or AppleCare+.
If your iPhone has additional damage that’s not limited to the screen, see the “Other damage” fees.
iPhone XS, iPhone X, iPhone 11 Pro, iPhone 12 Pro, iPhone 12HK$ 2,139HK$ 4,329
|iPhone model||Screen repair only||Other damage|
|iPhone XS Max, iPhone 11 Pro Max, iPhone 12 Pro Max||HK$ 2,579||HK$ 4,699|
|iPhone XS, iPhone X, iPhone 11 Pro, iPhone 12 Pro, iPhone 12||HK$ 2,139||HK$ 4,329|
|iPhone 12 Mini||HK$ 1,769||HK$ 4,329|
|iPhone XR, iPhone 11||HK$ 1,569||HK$ 3,129|
|iPhone 8 Plus||HK$ 1,329||HK$ 3,129|
|iPhone 8||HK$ 1,169||HK$ 2,739|
|iPhone 7 Plus||HK$ 1,329||HK$ 2,739|
|iPhone 7||HK$ 1,169||HK$ 2,499|
|iPhone 6s Plus||HK$ 1,329||HK$ 2,579|
|iPhone 6s||HK$ 1,169||HK$ 2,339|
|iPhone 6 Plus||HK$ 1,169||HK$ 2,579|
|iPhone 6||HK$ 1,029||HK$ 2,339|
|iPhone SE(2nd Gen), iPhone SE, iPhone 5s,
|HK$ 1,029||HK$ 2,089|
AppleCare+ includes two incidents of accidental damage coverage. You can use an incident for screen repair or for other damage to your iPhone, iPad and Mac. Each incident has a service fee, as shown. The following prices are for Apple screen repairs with AppleCare+ accidental damage coverage.
|iPhone model||Screen only (AppleCare+)||Other damage (AppleCare+)|
|All iPhone with AppleCare+||HK$ 228||HK$ 788|
|All iPad with AppleCare+||HK$ 348||HK$ 348|
|All Mac with AppleCare+||HK$ 799||HK$ 2,299|
Your iPhone battery service might be covered by your warranty or an AppleCare plan. Otherwise, you’ll pay an out-of-warranty fee for battery service, as shown below.
If your iPhone has any damage that impairs the replacement of the battery, such as a cracked screen, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.
|Battery service||In-warranty or with AppleCare+||Out of warranty|
X, iPhone XS, iPhone XS Max,
iPhone XR, iPhone 11 Pro Max,
iPhone 11 Pro, iPhone 11
|HK$ 0||HK$ 549|
iPhone 6, iPhone 6 Plus,
iPhone 6s, iPhone 6s Plus,
iPhone 7, iPhone 7 Plus,
iPhone 8, iPhone 8 Plus,
and all other eligible models
|HK$ 0||HK$ 389|
Out of Warranty Repair
Mac Carry-In Repair Charge
(Applicable to Out of Warranty or Customer Induced Damage repair services):
|Product||Charge (Per Unit)|
|iMac, MacBook, Mac Pro, Mac mini||Inspection Fee (HK$350) + Labor Charge (HK$250) + Parts Charge|
If customer rejects repair after inspection and quotation process, the inspection fee will NOT be refundable.
AirPods Service Pricing
|Model||Battery service||Out-of-warranty fee||Lost|
|AirPods Pro||n.a.||HK$ 800 each||HK$ 800 each|
|AirPods||HK$ 480 each||HK$ 610 each||HK$ 610 each|
|Charging Case||HK$ 520||HK$ 520||HK$ 520|
|AirPods Pro Wireless Charger||n.a.||HK$ 800||HK$ 800|
|AirPods Wireless Charger||HK$ 610||HK$ 610||HK$ 700|