Apple Product Service Charge

iPhone screen repair
With AppleCare+
Battery service
Out of Warranty Repair
iPhone screen repair

The following screen repair prices apply if:

  • You need to replace your screen due to accidental damage or mishandling. Accidental damage isn’t covered by the Apple warranty.
  • Your iPhone screen gets broken while it’s still under warranty and you don’t have AppleCare+ coverage.
  • Your screen stops working and your iPhone isn’t covered by the Apple warranty, consumer law, or AppleCare+.

If your iPhone has additional damage that’s not limited to the screen, see the “Other damage” fees.

iPhone XS, iPhone X, iPhone 11 Pro, iPhone 12 Pro, iPhone 12HK$ 2,139HK$ 4,329

iPhone model Screen repair only Other damage
iPhone XS Max, iPhone 11 Pro Max, iPhone 12 Pro Max HK$ 2,579 HK$ 4,699
iPhone XS, iPhone X, iPhone 11 Pro, iPhone 12 Pro, iPhone 12 HK$ 2,139 HK$ 4,329
iPhone 12 Mini HK$ 1,769 HK$ 4,329
iPhone XR, iPhone 11 HK$ 1,569 HK$ 3,129
iPhone 8 Plus HK$ 1,329 HK$ 3,129
iPhone 8 HK$ 1,169 HK$ 2,739
iPhone 7 Plus HK$ 1,329 HK$ 2,739
iPhone 7 HK$ 1,169 HK$ 2,499
iPhone 6s Plus HK$ 1,329 HK$ 2,579
iPhone 6s HK$ 1,169 HK$ 2,339
iPhone 6 Plus HK$ 1,169 HK$ 2,579
iPhone 6 HK$ 1,029 HK$ 2,339
iPhone SE(2nd Gen), iPhone SE, iPhone 5s,
iPhone 5c
HK$ 1,029 HK$ 2,089

With AppleCare+
AppleCare+ includes two incidents of accidental damage coverage. You can use an incident for screen repair or for other damage to your iPhone, iPad and Mac. Each incident has a service fee, as shown. The following prices are for Apple screen repairs with AppleCare+ accidental damage coverage.

iPhone model Screen only (AppleCare+) Other damage (AppleCare+)
All iPhone with AppleCare+ HK$ 228 HK$ 788
All iPad with AppleCare+ HK$ 348 HK$ 348
All Mac with AppleCare+ HK$ 799 HK$ 2,299

Battery service

Your iPhone battery service might be covered by your warranty or an AppleCare plan. Otherwise, you’ll pay an out-of-warranty fee for battery service, as shown below.

If your iPhone has any damage that impairs the replacement of the battery, such as a cracked screen, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.

Battery service In-warranty or with AppleCare+ Out of warranty
iPhone
X, iPhone XS, iPhone XS Max,
iPhone XR, iPhone 11 Pro Max,
iPhone 11 Pro, iPhone 11
HK$ 0 HK$ 549
iPhone SE,
iPhone 6, iPhone 6 Plus,
iPhone 6s, iPhone 6s Plus,
iPhone 7, iPhone 7 Plus,
iPhone 8, iPhone 8 Plus,
and all other eligible models
HK$ 0 HK$ 389

Out of Warranty Repair

Mac Carry-In Repair Charge

(Applicable to Out of Warranty or Customer Induced Damage repair services):

Product Charge (Per Unit)
iMac, MacBook, Mac Pro, Mac mini Inspection Fee (HK$350) + Labor Charge (HK$250) + Parts Charge

If customer rejects repair after inspection and quotation process, the inspection fee will NOT be refundable.

AirPods Service Pricing

Model Battery service Out-of-warranty fee Lost
AirPods Pro n.a. HK$ 800 each HK$ 800 each
AirPods HK$ 480 each HK$ 610 each HK$ 610 each
Charging Case HK$ 520 HK$ 520 HK$ 520
AirPods Pro Wireless Charger n.a. HK$ 800 HK$ 800
AirPods Wireless Charger HK$ 610 HK$ 610 HK$ 700