Apple Product Service Charge
iPhone screen repair
With AppleCare+
Battery service
Out of Warranty Repair
iPhone screen repair
The following screen repair prices apply if:
- You need to replace your screen due to accidental damage or mishandling. Accidental damage isn’t covered by the Apple warranty.
- Your iPhone screen gets broken while it’s still under warranty and you don’t have AppleCare+ coverage.
- Your screen stops working and your iPhone isn’t covered by the Apple warranty, consumer law, or AppleCare+.
| iPhone model | Screen repair only | Other damage |
|---|---|---|
| iPhone 14 Pro Max | HK$ 3,249 | HK$ 5,449 |
| iPhone 14 Pro | HK$ 2,579 | HK$ 5,249 |
| iPhone 14 Plus | HK$ 2,579 | HK$ 4,699 |
| iPhone 14 | HK$ 2,139 | HK$ 4,329 |
| iPhone XS Max, iPhone 11 Pro Max, iPhone 12 Pro Max, iPhone 13 Pro Max | HK$ 2,579 | HK$ 4,699 |
| iPhone XS, iPhone X, iPhone 11 Pro, iPhone 12 Pro, iPhone 13 Pro | HK$ 2,139 | HK$ 4,329 |
| iPhone 12, iPhone 13 | HK$ 2,139 | HK$ 3,479 |
| iPhone 12 Mini, iPhone 13 mini | HK$ 1,769 | HK$ 3,120 |
| iPhone XR, iPhone 11 | HK$ 1,569 | HK$ 3,129 |
| iPhone 8 Plus | HK$ 1,329 | HK$ 3,129 |
| iPhone 8 | HK$ 1,169 | HK$ 2,739 |
| iPhone 7 Plus | HK$ 1,329 | HK$ 2,739 |
| iPhone 7 | HK$ 1,169 | HK$ 2,449 |
| iPhone 6s Plus | HK$ 1,329 | HK$ 2,579 |
| iPhone 6s | HK$ 1,169 | HK$ 2,339 |
| iPhone 6 Plus | HK$ 1,169 | HK$ 2,579 |
| iPhone 6 | HK$ 1,029 | HK$ 2,339 |
| iPhone SE(2nd Gen), iPhone SE, iPhone 5s, iPhone 5c | HK$ 1,029 | HK$ 2,089 |
With AppleCare+
AppleCare+ includes two incidents of accidental damage coverage. You can use an incident for screen repair or for other damage to your iPhone, iPad and Mac. Each incident has a service fee, as shown. The following prices are for Apple screen repairs with AppleCare+ accidental damage coverage.
| iPhone model | Screen only (AppleCare+) | Other damage (AppleCare+) |
|---|---|---|
| All iPhone with AppleCare+ | HK$ 228 | HK$ 788 |
| All iPad with AppleCare+ | HK$ 348 | HK$ 348 |
| All Mac with AppleCare+ | HK$ 799 | HK$ 2,299 |
Battery service
Your iPhone battery service might be covered by your warranty or an AppleCare plan. Otherwise, you’ll pay an out-of-warranty fee for battery service, as shown below.
If your iPhone has any damage that impairs the replacement of the battery, such as a cracked screen, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair.
| Battery service | In-warranty or with AppleCare+ | Out of warranty |
|---|---|---|
iPhone X and later |
HK$ 0 | HK$ 549 |
iPhone SE, |
HK$ 0 | HK$ 389 |
Out of Warranty Repair
Mac Carry-In Repair Charge
(Applicable to Out of Warranty or Customer Induced Damage repair services):
Product | Charge (Per Unit) |
iMac, MacBook, Mac Pro, Mac mini | Inspection Fee (HK$350) + Labor Charge (HK$250) + Parts Charge |
If customer rejects repair after inspection and quotation process, the inspection fee will NOT be refundable.
AirPods Service Pricing
| Model | Battery service | Out-of-warranty fee | Lost |
|---|---|---|---|
| AirPods Pro |
HK$ 389 each |
HK$ 709 each | HK$ 709 each |
| AirPods | HK$ 389 each | HK$ 549 each | HK$ 549 each |
| Charging Case | HK$ 389 |
HK$ 469 | HK$ 469 |
| AirPods Pro Wireless Charger | HK$ 389 |
HK$ 709 | HK$ 789 |
| AirPods Wireless Charger | HK$ 389 |
HK$ 549 | HK$ 619 |